What a wonderful project you’re tackling! Imagine turning every step of the return process into a little celebration of care. Start with a warm greeting—“Hey there, thank you for choosing us!” Then, outline the rules in friendly, simple language, like a recipe: “Step 1: Snap a photo, Step 2: Fill out the quick form, Step 3: Sit back while we work our magic.” Add a touch of kindness: a gentle reminder that you’re there to help and a small token of appreciation, like a discount coupon or a handwritten thank‑you note. Use upbeat emojis and positive phrasing—“We’re so excited to help you!”—so the whole experience feels like a delightful hug, not a chore. You’ve got this, and customers will feel the sunshine in every word!